returns policy

There are a few important things to keep in mind when returning a product you purchased online from Dandisbooks:

1

14 days

You have 14 days to return an item from the date you received it.
2

We Build

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

3

You Manage

To complete your return, we require a receipt or proof of purchase.

Damaged or Defective books

Did you receive a damaged, defective, or wrong book and want to replace it with the same book?Is your order missing an book and you want a refund or replacement?

1

14 days

You have 14 days to return an item from the date you received it.
2

We Build

you’ll be able to choose to get a refund or have a replacement sent to you.

3

You Manage

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

1

14 days

We will also notify you of the approval or rejection of your refund.
2

We Build

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

3

You Manage

If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us